Transportation Policy
COVID-19 update: Due to COVID-19, you may experience shipping delays for international orders. Sorry for any inconveniences caused. Thank you very much for your patience and understanding.
To ensure that every Cashmere/wool item is up to our high standard, we need 3 business days to process your order to ship. The delivery time usually needs to be 7 business days. You can use the tracking number we send to you to follow the order status on our website or official shipping carrier website.
We provide free shipping for your purchase over $199, and all duties and taxes are calculated and paid at checkout, and there are no additional charges upon delivery. *Free shipping not available for some particular countries. Please refer to the shipping country charts from below.
We can deliver to those countries below:
7-15 business days Free Shipping Over $199, | ||
| UK | Australia | USA |
| Bahrain | Bangladesh | Belgium |
| Bulgaria | Denmark | France |
| Germany | Hungary | India |
| Indonesia | Italy | Lebanon |
| Malaysia | Mexico | Netherlands |
| Norway | Portugal | Qatar |
| Romania | Singapore | Slovakia |
| Sweden | Thailand | UAE |
| Vietnamy | ||
7-15 business days Free Shipping Over $199, | ||
| Bulgaria | Canada | Cyprus |
| Czech Republic | Egypt | Greece |
| Jordan | Kuwait | Monaco |
| Nepal | Northern Ireland | Oman |
| Pakistan | Philippines | Portugal |
| San Marino | Saudi Arabia | Scotland |
| Sri Lanka | Turkey | Wales |
| Yemen | ||
7-15 business days Free Shipping Over $199, | ||
| Austria | Azerbaijan | Finland |
| Georgia | Iraq | Ireland |
| Israel | Kazakhstan | Kenya |
| Liechtenstein | Morocco | Nigeria |
| Poland | Romania | Spain |
| Sudan | Switzerland | Uzbekistan |
7-20 business days $25 shipping per order | ||
| Benin | Botswana | Burkina Faso |
| Ethiopia | Gabon | Ghana |
| Mali | Mauritius | Namibia |
| Rwanda | Sierra Leone | Somalia |
| South Africa | Tanzania | Togo |
| Uganda | Zambia | Zimbabwe |
7-20 business days $35 shipping per order | ||
| Angola | Burundi | Côte d’Ivoire |
| Democratic Republic of the Congo | Eritrea | Guinea |
| Lesotho | Liberia | Libya |
| Madagascar | Malawi | Mozambique |
| Swaziland | Tunisia | |
Please remember that our shipping time should only be used as a reference, and the delivery time shall prevail. Although we will minimize potential delays, Gentle Herd is not responsible for customs clearance delays or payment approval failures.
If you have any questions or need more information, please feel free to contact our customer service team. We are happy to resolve any questions or concerns for you.